Our Privacy Policy

At Always Care Services Pty Ltd, we are committed to protecting your privacy.

The information we collect and store about individuals is managed in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and we want you to understand how we use your information.

Always Care Services will ensure that:

  • Personal information collected will be only as necessary for care services, business purposes and recruitment.
  • Personal information is collected only with the individual's consent and not disclosed to an unrelated third party, except with the individual's prior consent or when required to do so by legislation.
  • Employees and stakeholders are aware of this Privacy Policy and their obligation to comply with our privacy standards.
  • When collecting personal information from clients or their families and stakeholders, we will explain:
    • what information is required
    • the occasions when information may need to be released
    • why information is being collected and how it will be used
    • the right to decline providing information
    • the rights in terms of providing, accessing, updating and using personal information, and giving and withdrawing consent
    • where or who to the information may be disclosed; and
    • the consequences (if any) if all or part of the information required is not provided.
  • Reasonable steps are taken by us to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure.
  • Security measures are taken by us to protect personal information we hold including physical and technology security measures, and we destroy or de-identify personal information in a secure manner when we have no further need for it or are required to do so by law.
  • Reasonable steps are taken to keep personal information up to date, accurate and complete.
  • Complaints or requests for information in relation to personal information are responded to in a timely manner.
  • This Privacy Policy and associated procedures are reviewed annually to maintain relevance and legislative compliance.