Who we are
We are a privately-owned company and operate as a Registered NDIS provider. We offer a full range of support services for people who need support in the community. The level of support we offer varies, depending on individual needs.
We provide Supported Independent Living (SIL) services both in our homes or in your home, that assist people to live their best lives as independently as possible.
We can offer both short-term, respite and medium-term individual and group living with other people depending on the level of NDIS support available.
We offer daily living support, such as shopping, cooking, cleaning. We help you develop and learn new skills and stay connected with community, family and friends. Support is available 24/7 with funding from the NDIS. Always Care is also there to support the Carer. Our short-term and respite accommodation is designed to enable the Carer to take some well-deserved time off.
Our vision
We are a culturally sensitive, inclusive and welcoming community where people who need support, and those who are ageing, and their families, are assisted to maintain their independent life.
We are proud of the services we provide for people who need support, and find it rewarding helping those we support to live independently in their own homes and enjoy quality of life.
We always go above and beyond our duty and we never forget that you are important to us. After all, you are someone’s mum, dad, partner, son, daughter or friend, and we treat you with the respect and dignity you deserve.
Our team of qualified Support Workers, Registered Nurses and Social Workers are dedicated professionals who are known for their empathy and warmth, as well as their professional reliability.
Our team is dedicated to always making a special effort to match the right Support Worker to each participant, with an in-home assessment to find out exactly what the needs and expectations are.
We embrace, respect and understand multicultural diversity, and we have bilingual Support Workers for participants from non-English speaking backgrounds. All our staff members also have up to date DCSI clearances and comply with the NDIS Quality and Safeguards Commission.
Our mission
To make living more enjoyable and fulfilling while providing quality support to empower people to maintain their independent life.
- Maintaining flexibility to adapt to individual participant requirements;
- Remaining compliant and professional in all our operations;
- Adhering to the requirements and regulations of our industry;
- Ensuring that we have qualified and trained professional staff;
- Providing personalised service and outstanding support services;
- Keeping our promises.
Excellence
We provide superior quality services based on compliance and a continuous improvement approach to client care.
Quality
We will provide quality and value in all our services and solutions.
Respect
Our service delivery is based on respect for and recognition of our client’s unique strengths and desires.
Inclusivity
We create and enable a strong, connected and multicultural community
Dignity
We will deliver our services in a manner which always respects your dignity.
Trust
We will deliver our services professionally, reliably and sensitively, giving our clients
confidence in
our service.
Safety & Compliance
Manager
Our Covid Response
Always Care Services follows government regulations when it comes to Covid Management. As regulations change, our covid plan is updated to reflect those changes. Please contact us if you have any questions regarding our approach to Covid Management.